Terms & Conditions
By ordering on our website you will be agreeing to the following..
TERMS & CONDITIONS
- Payment in full is required before dispatching your order. We accept Visa, MasterCard or Paypal.
- Our prices and/or products are subject to change without notice.
- You will be invoiced for goods at prices current at the date of dispatch.
- All prices include GST.
- We take no responsibility for the use of the products you have purchased.
- We try our best to get your order out the same day or next. This is not guaranteed as delay in deliveries to our warehouse are sometime unavoidable.
We take fraud attempts very seriously and will direct all information to the Police and our banks fraud department.
FREIGHT & HANDLING
Our goods are dispatched by a contract carrier or Australia Post. However, we reserve the right to deliver goods by any other reasonable means.
Usual delivery would be 2 - 3 working days depending on carrier service, Or next day service with courier depending on delivery location.
If a product is out of stock in the warehouse, it may take a little longer.
You will be responsible for all delivery costs unless otherwise stated. We reserve the right to amend your invoice, should actual freight costs exceed the amount already paid. You agree that we may debit your account accordingly.
You must be at your delivery address stated to receive the goods.
We will not be liable for damage to or loss of goods left on your instructions at your unattended delivery address.
Additions to orders will be treated as separate orders. You will receive a separate invoice, dispatch and freight charge once the initial order has been packed and dispatched.
We have a no return policy, except where product is faulty, in which case it must be returned within 7 (seven) days of receipt.
Goods must be returned in new condition with original packaging intact. All products must be returned unused. The goods must be returned with the invoice, the method used for payment and the delivery docket. Ruby's Salon Supplies will not accept liability for any postage incurred.
How secure is my transaction?
We provide you with a secure session within our shopping checkout. We use SSL (secure socket layers) to protect your details.
How safe are my credit card details?
When you place an order at the checkout the credit transaction is sent directly to the bank. We do not transfer those details to others for their commercial use. Our online system automatically encrypts all your details using the latest SSL (secure socket layer) encryption standard.
Thank you and we look forward to providing you with a high level of customer service.
Please note, this Policy may be updated and/or amended from time to time with changes reflected on this page.
USING AND DISCLOSING YOUR PERSONAL INFORMATION
Through our website, processing of transactions and administration, we use and disclose personal information in our business operations of supplying and distributing a wide range of leading consumer brands. Besides routine administrative and management purposes, the main purposes for which we will use or disclose your personal information are:
to establish and operate a Ruby's Salon Supplies account, including establishing credit facilities for which, with the specific consent of applicants, we may need to access credit reporting information;
to assist with a customer enquiry about specific products
to handle claims arising under product warranties and to handle product returns and any general complaints relating to products;as required by law; to protect the rights, property or personal safety of Ruby's Salon Supplies, an employee or customer of Ruby's Salon Supplies, or any member of the public;
if the assets and operations of the business or a part of the business are transferred to another party as a going concern.
From time to time Ruby's Salon Supplies may contact you to inform you of changes to our business or product range, that may be of relevance to you, or of any special promotional offers. You may opt not to receive these communications.
Like many businesses, Ruby's Salon Supplies uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Ruby's Salon Supplies, such as mail houses, credit checking agencies or external debt collection agencies, will sometimes have access to personal information held by Ruby's Salon Supplies and may use it on behalf of Ruby's Salon Supplies. We require our Ruby's Salon Supplies providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.